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Home / Policies

Subscription & Cancellation Policy

Merchant Hero Agency (a division of Merchant Hero LLC)
Effective October 28, 2026

This policy explains how recurring billing works for Merchant Hero Agency's monthly services, including local SEO, websites, Google Business Profile management, AI search optimization, lead generation, Hero Listings, reputation and review management, and the Hero Command Center platform (missed-call text-back, automated follow-up, unified inbox, and review requests). If you have a signed proposal or service agreement with us, any different terms in that document control.

1. Recurring monthly billing

Our ongoing services are sold as monthly subscriptions. When you enroll, you authorize Merchant Hero Agency to charge the card or payment method on file the monthly fee for your selected plan, as shown in your written proposal or order confirmation, plus any applicable taxes.

Monthly service fees are billed in advance for the upcoming monthly billing period.

2. Your billing date

Your billing date is the day of the month on which your first monthly payment is made, unless your proposal states a different date. You will be charged on that same day each month. If your billing date does not exist in a given month (for example, the 31st), you will be charged on the last day of that month.

Any one-time setup or onboarding fee shown in your proposal is charged once, at enrollment, and is separate from your monthly fee.

3. Automatic renewal

Your subscription renews automatically every month on your billing date, and your payment method will be charged the then-current monthly fee for your selected plan, until you cancel. We will send a receipt by email for each successful charge.

4. How to cancel

You can cancel at any time. There is no long-term contract unless you have agreed to one in a signed written agreement.

To cancel, use any of these methods:

Please include your name, business name, and the email address or phone number on your account so we can locate your subscription.

5. When cancellation takes effect

  • Cancellation takes effect at the end of your current billing period. You will not be charged again after that.
  • To avoid the next monthly charge, submit your request before your next billing date.
  • Your services stay active through the end of the period you have already paid for.
  • When service ends, we will stop ongoing work, and automated messaging and follow-up workflows will be turned off.

6. Cancellation confirmation

We will confirm your cancellation by email within one (1) business day of receiving your request. The confirmation will include the date your service ends and confirm that no further charges will be made. If you do not receive a confirmation, please call us at (845) 324-7101 so we can make sure your request was processed.

7. Price changes

We will give you at least thirty (30) days' notice by email before any change to your monthly fee. The new price will apply starting with the first billing date after the notice period ends. If you do not want to continue at the new price, you can cancel at any time before that billing date using any of the methods above.

8. Failed payments

If a monthly payment fails, we will notify you by email and may retry the charge. If payment is not received within ten (10) days, we may pause your services until your account is brought current.

9. Refunds

Refunds are governed by our Refund Policy.

10. Contact us

Merchant Hero Agency (Merchant Hero LLC)
Phone: (845) 324-7101
Email: sean@merchantheroz.com
Website: merchantheroagency.com

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